Terms of service
Terms of Service
Welcome to Viva Candle And Epoxy!
These Terms of Service outline the rules and conditions that apply when you visit or make a purchase from our website. By accessing or using this site, you agree to these terms. Please read them carefully.
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1. General Information
This website is operated by Viva Candle And Epoxy. Throughout the site, the terms “we”, “us”, and “our” refer to Viva Candle And Epoxy.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
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2. Handmade Products
All our candles and resin items are handmade. Each piece is unique — small variations in color, scent, or texture are normal and not considered defects. These differences make every product one of a kind.
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3. Pricing and Availability
All prices are listed in CAD and may change without notice.
We reserve the right to modify, discontinue, or limit quantities of any product at any time.
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4. Orders and Payment
Orders are only processed after full payment is received.
We reserve the right to cancel any order if incorrect information is provided, if payment is not completed, or if we suspect fraud or misuse.
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5. Shipping and Delivery
We do our best to ensure fast and secure delivery. However, we are not responsible for delays caused by postal services, customs, or other factors beyond our control.
Once your order is shipped, we are not liable for lost or stolen packages.
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6. Returns and Refunds
All sales are subject to our Return & Refund Policy.
We do not accept returns for candles or resin items unless they arrive damaged or defective.
If a return is approved, the buyer is responsible for the return shipping cost, unless the issue was our fault.
Please contact us within 7 days of delivery with photos if there is a problem with your order.
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7. Product Safety Disclaimer
Always burn candles on a heat-resistant surface and never leave them unattended.
Keep away from children, pets, and flammable materials.
Resin products are decorative and not intended for food or direct skin contact.
We are not responsible for any damages or injuries caused by misuse of our products.
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8. Limitation of Liability
To the fullest extent permitted by law, Viva Candle And Epoxy shall not be liable for any damages, losses, or injuries resulting from the use or misuse of our products or website.
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9. Intellectual Property
All photos, text, product designs, and artwork on this website are the intellectual property of Viva Candle And Epoxy.
They may not be copied, reproduced, or used without our written permission.
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10. Governing Law
These Terms of Service and any disputes arising out of them shall be governed by the laws of Ontario, Canada, without regard to conflict of law principles.
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11. Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms at any time.
Changes take effect immediately upon posting on this page.
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12. Contact Information
For questions about these Terms, please contact us at:
📩 vivacandleandepoxy@gmail.com
